Decisions backed by data. In real time.
Dashboards, reports, and trend analysis that give service desk managers and IT leaders full visibility into service performance.
Core capabilities
Everything you need, fully integrated.
Real-time dashboards
Live metrics on open tickets, SLA compliance, agent workload, and resolution trends.
SLA compliance reporting
Track response and resolution SLA compliance by team, category, and time period.
Agent performance
Ticket volume, MTTR, first-contact resolution, and customer satisfaction per technician.
Trend analysis
Ticket volume trends, peak hours, recurring categories, and backlog forecasting.
Custom dashboards
Build and share dashboards tailored to different stakeholder views — manager, technician, executive.
Scheduled reports
Automatically send PDF or email reports to stakeholders on a defined schedule.
Common questions
Can I build my own dashboards?
Yes. Custom dashboards can be built from a library of widgets and shared with specific roles or teams.
What is MTTR?
Mean Time to Resolution — the average time from incident creation to resolution. It's a key metric for measuring service desk efficiency.
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IT service experience?
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