Let the platform handle the routine work.
Build no-code workflow automation that classifies, routes, escalates, approves, and notifies — without writing a single line of code.
Core capabilities
Everything you need, fully integrated.
No-code workflow builder
Visual builder with triggers, conditions, and actions — no development required.
Triggers
Ticket created, ticket updated, SLA breached, field changed, time-based, and API-triggered rules.
Conditions & branching
Multi-condition rules with AND/OR logic for precise automation targeting.
Actions
Set fields, assign tickets, send notifications, create related records, call webhooks, or trigger external APIs.
Approval automation
Automate approval request sending, escalation on non-response, and approval-based routing.
SLA escalation workflows
Automatically escalate tickets approaching SLA breach based on time thresholds.
Common questions
Do I need to know how to code to use Automation?
No. The workflow builder uses a visual interface. You select triggers, conditions, and actions from menus without writing any code.
Can automation call external systems?
Yes. Automation can send webhooks and call external APIs, enabling integration with any system that has an HTTP endpoint.
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IT service experience?
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