Modern request management. Zero friction.
From a new laptop to VPN access, give employees a single portal where they can browse, request, track, and approve — without calling IT.
Core capabilities
Everything you need, fully integrated.
Self-service portal
Branded employee portal with search, categories, and AI-suggested solutions before a ticket is created.
Configurable request forms
Build custom forms for any service type with required fields, dropdowns, and file attachments.
Multi-stage approvals
Design approval chains with parallel and sequential stages, time-based escalations, and delegate rules.
Fulfillment tracking
Employees see real-time status updates throughout the fulfillment lifecycle.
SLA per request type
Set specific response and fulfillment SLAs for each service type in the catalog.
Automated notifications
Keep requesters and approvers informed at every stage without manual emails.
Common questions
Can we build our own request forms?
Yes. The form builder supports text fields, dropdowns, date pickers, file attachments, and conditional logic — all configured without code.
How do approvals work?
Approvals support sequential and parallel stages. Approvers receive email notifications and can approve or reject from a direct link or within the portal.
Can employees track their request status?
Yes. A real-time status view shows where each request is in the workflow, who is handling it, and what step comes next.
Ready to modernize your
IT service experience?
Bring requests, incidents, assets, knowledge and automation together with SupportEngine. 14-day free trial. No credit card required.
Questions? Talk to our team