A modern service store for your organization.
Give employees a shopping-style catalog where they can browse, request, and track any IT service — with clear SLAs, descriptions, and delivery timelines.
Core capabilities
Everything you need, fully integrated.
Service browsing
Categorized catalog with search, making it easy to find any service from any device.
Service templates
Define each service with description, SLA, required information, approvals, and expected delivery.
Approval workflows
Multi-stage approval chains configured per service type with automatic routing.
Request tracking
Requesters see real-time status of their order from submission to fulfillment.
Service ownership
Each service has an owner accountable for quality, SLA, and continuous improvement.
Usage analytics
Track which services are most requested, fulfillment times, and satisfaction scores.
Common questions
What services can go in the catalog?
Anything — hardware requests, software access, account provisioning, VPN setup, new employee onboarding, and any other repeatable IT service.
Can employees request on behalf of others?
Yes. Managers can submit requests on behalf of their team members, with proper authorization controls.
Ready to modernize your
IT service experience?
Bring requests, incidents, assets, knowledge and automation together with SupportEngine. 14-day free trial. No credit card required.
Questions? Talk to our team