Understand your infrastructure. Fully.
Map configuration items, their relationships, and service dependencies so you know exactly what's affected before every change — and during every incident.
Core capabilities
Everything you need, fully integrated.
Configuration Items
Track servers, VMs, applications, databases, network devices, and any infrastructure component.
CI relationships
Map dependencies between CIs — user → device → application → server → database → business service.
Service dependency mapping
Understand which CIs underpin each business service and who depends on them.
Impact analysis
Before changing a CI, see every dependent service and downstream component that could be affected.
Change impact
Link change records to affected CIs. Post-change, confirm which CIs were modified.
Incident correlation
During an incident, automatically surface the affected CI and its upstream/downstream relationships.
Common questions
What is a Configuration Item (CI)?
A CI is any component that needs to be managed to deliver an IT service — servers, VMs, applications, network equipment, databases, and more.
How does the CMDB help during incidents?
When an incident is raised, SupportEngine can automatically correlate it with the affected CI and surface all dependent services and assets, giving agents immediate context.
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IT service experience?
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Questions? Talk to our team